Privacy & Cookie Policy
This privacy policy describes how your personal information is collected, stored and used. We are committed to ensuring that your privacy is protected and that our policy is in line with the new General Data Protection Regulation (GDPR)
Should we hold certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from May 2018.
Collection of information
We require certain personal information for legitimate reasons such as names, addresses, contact numbers and emails as well as payment details. The information is given by you and MBSS will not collect data on you that you have not agreed to.
This information is stored on secure servers, which is encrypted and password protected, secured in a locked room, in an alarmed building (out of normal working hours) next to our 24/7 control centre.
We collect this information for legitimate reasons to ensure that we can conduct the services which you have asked us to do in a timely manner and to the best of our ability.
In addition we collect it:
to prepare confidential reports as requested
to maintain financial accounts information and auditable records;
to support and manage our internal employees;
to inform you about changes to our service and products;
to promote MBSS services and new technologies.
Who might we share your information with?
Information is only shared with authorised client(s) for the performance of any contract we enter into with them and where a legitimate reason for the processing of this data is required.
To a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of MBSS assets, in which personal information held by MBSS is among the assets transferred.
To our subsidiaries, affiliates, agents, contractors, service providers and other third parties we use to support our business or collaborate with and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes of providing services for or with us.
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To protect the rights, property or security of MBSS, our employees, our users or others.
Data retention
MBSS may hold some of your data for up to six years. This is held for accounting purposes. Where individual personal data collected is no longer needed for financial, taxation or auditability reasons, this data will be deleted.
Access of information
Information can be accessed through a formal data access request, in writing to MBSS at anytime.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you, please contact us at or write to us at the address provided at the bottom of this policy.
If you believe that any information we are holding on you is incorrect or incomplete, please get in touch as soon as possible and we will promptly correct any information found to be incorrect, following formal confirmation of your identity.
Deletion of information
If it is your wish that your personal information is deleted then please contact us at info@mbssuk.com or in writing at the address at the bottom of this policy.
Credit Card Data
MBSS does not collect or store credit card details.
How we use cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
If you choose to prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our site (if functionality is available)
to record your answers to surveys and questionnaires on our site while you complete them
to record the conversation thread during a live chat with our support team (if functionality is available)
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to our Privacy Statement
We may amend this Privacy and Security Statement from time to time. We encourage you to revisit this page periodically to read the current version of this Statement in effect. If you have any concerns or questions about this Statement or if you would like to lodge a complaint, please contact us at the details provided below.
Contact Information
If you have any questions or comments about this Privacy Statement, please contact us by emailing us at info@mbssuk.com or by writing to us at:
Marsh Gate House
Alphinbrook Road
Marsh Barton
EXETER
Devon
EX2 8TH
Information We Collect
This privacy policy describes how your personal information is collected, stored and used. We are committed to ensuring that your privacy is protected and that our policy is in line with the new General Data Protection Regulation (GDPR)
Should we hold certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from May 2018.
Collection of information
We require certain personal information for legitimate reasons such as names, addresses, contact numbers and emails as well as payment details. The information is given by you and MBSS will not collect data on you that you have not agreed to.
This information is stored on secure servers, which is encrypted and password protected, secured in a locked room, in an alarmed building (out of normal working hours) next to our 24/7 control centre.
We collect this information for legitimate reasons to ensure that we can conduct the services which you have asked us to do in a timely manner and to the best of our ability.
In addition we collect it:
to prepare confidential reports as requested
to maintain financial accounts information and auditable records;
to support and manage our internal employees;
to inform you about changes to our service and products;
to promote MBSS services and new technologies.
Who might we share your information with?
Information is only shared with authorised client(s) for the performance of any contract we enter into with them and where a legitimate reason for the processing of this data is required.
To a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of MBSS assets, in which personal information held by MBSS is among the assets transferred.
To our subsidiaries, affiliates, agents, contractors, service providers and other third parties we use to support our business or collaborate with and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes of providing services for or with us.
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To protect the rights, property or security of MBSS, our employees, our users or others.
Data retention
MBSS may hold some of your data for up to six years. This is held for accounting purposes. Where individual personal data collected is no longer needed for financial, taxation or auditability reasons, this data will be deleted.
Access of information
Information can be accessed through a formal data access request, in writing to MBSS at anytime.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you, please contact us at or write to us at the address provided at the bottom of this policy.
If you believe that any information we are holding on you is incorrect or incomplete, please get in touch as soon as possible and we will promptly correct any information found to be incorrect, following formal confirmation of your identity.
Deletion of information
If it is your wish that your personal information is deleted then please contact us at info@mbssuk.com or in writing at the address at the bottom of this policy.
Credit Card Data
MBSS does not collect or store credit card details.
How we use cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
If you choose to prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in our site (if functionality is available)
to record your answers to surveys and questionnaires on our site while you complete them
to record the conversation thread during a live chat with our support team (if functionality is available)
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to our Privacy Statement
We may amend this Privacy and Security Statement from time to time. We encourage you to revisit this page periodically to read the current version of this Statement in effect. If you have any concerns or questions about this Statement or if you would like to lodge a complaint, please contact us at the details provided below.
Contact Information
If you have any questions or comments about this Privacy Statement, please contact us by emailing us at info@mbssuk.com or by writing to us at:
Marsh Gate House
Alphinbrook Road
Marsh Barton
EXETER
Devon
EX2 8TH
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MBSS UK's relationship with you in relation to this website.
If you disagree with any part of these terms and conditions, please do not use our website. The term 'MBSS UK' or 'us' or 'we' refers to the owner of the website.
The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy Policy
This privacy policy sets out how MBSS UK uses and protects any information that you give MBSS UK when you use this website.
MBSS UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. MBSS UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy was last updated in September 2015.
What we collect
We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.