PRIVACY & COOKIE POLICY

This privacy policy describes how your personal information is collected, stored and used.  We are committed to ensuring that your privacy is protected and that our policy is in line with the new General Data Protection Regulation (GDPR)

Should we hold certain information by which you can be identified then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from May 2018.

Collection of information

We require certain personal information for legitimate reasons such as names, addresses, contact numbers and emails as well as payment details.  The information is given by you and MBSS will not collect data on you that you have not agreed to.

This information is stored on secure servers, which is encrypted and password protected, secured in a locked room, in an alarmed building (out of normal working hours) next to our 24/7 control centre.

We collect this information for legitimate reasons to ensure that we can conduct the services which you have asked us to do in a timely manner and to the best of our ability. 

In addition we collect it:

to prepare confidential reports as requested

to maintain financial accounts information and auditable records;

to support and manage our internal employees;

to inform you about changes to our service and products;

to promote MBSS services and new technologies.

Who might we share your information with?

Information is only shared with authorised client(s) for the performance of any contract we enter into with them and where a legitimate reason for the processing of this data is required.

To a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of MBSS assets, in which personal information held by MBSS is among the assets transferred.

To our subsidiaries, affiliates, agents, contractors, service providers and other third parties we use to support our business or collaborate with and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes of providing services for or with us.

To comply with any court order, law or legal process, including to respond to any government or regulatory request.

To protect the rights, property or security of MBSS, our employees, our users or others.

Data retention

MBSS may hold some of your data for up to six years.  This is held for accounting purposes. Where individual personal data collected is no longer needed for financial, taxation or auditability reasons, this data will be deleted.

Access of information

Information can be accessed through a formal data access request, in writing to MBSS at anytime.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR).  If you would like a copy of the information held on you, please contact us at or write to us at the address provided at the bottom of this policy.

If you believe that any information we are holding on you is incorrect or incomplete, please get in touch as soon as possible and we will promptly correct any information found to be incorrect, following formal confirmation of your identity.

Deletion of information

If it is your wish that your personal information is deleted then please contact us at info@mbssuk.com or in writing at the address at the bottom of this policy.

Credit Card Data

MBSS does not collect or store credit card details.

How we use cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose to prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

to track how you use our website

to record whether you have seen specific messages we display on our website

to keep you signed in our site (if functionality is available)

to record your answers to surveys and questionnaires on our site while you complete them

to record the conversation thread during a live chat with our support team (if functionality is available)

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our Privacy Statement

We may amend this Privacy and Security Statement from time to time. We encourage you to revisit this page periodically to read the current version of this Statement in effect. If you have any concerns or questions about this Statement or if you would like to lodge a complaint, please contact us at the details provided below.

Contact Information

If you have any questions or comments about this Privacy Statement, please contact us by emailing us at info@mbssuk.com or by writing to us at:

Marsh Gate House

Alphinbrook Road

Marsh Barton

EXETER

Devon

EX2 8TH